Sprocket Kings Return Policy
ORDER RETURN POLICY
If you need to return an item, please use our contact form. To ensure returns are processed promptly, please provide as much order information as possible including all available details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
To ensure you have the best return experience possible, we will accept returns on items within 30 days of receipt. Return shipping will be paid by the customer. A prepaid shipping label can be provided to the customer by Sprocket Kings at the expense of the customer, to be deducted from the refund amount once the return is received. Sprocket Kings will pay the return shipping costs if the return is a result of our error (customer received an incorrect or defective item, etc.). Items that are in unopened condition are eligible for a full refund (minus shipping costs). Opened returns will incur a 30% restocking fee, less shipping fee if paid by SprocketKings, as open items cannot be resold as "New" condition.
Customers should expect to receive a refund within four weeks of giving your package to the return shipper, however, in many cases a refund will be issued more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process the return once we receive it (3 to 5 business days), and the time it takes the customer's bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. We have chosen not to ship to some locations as there are restrictions on some products and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose (if prompted), shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Please note that shipping times may be longer for heavy or free shipping items.
Sprocket Kings strives to ship orders ASAP, meaning fulfillment is complete within 12-24 business hours. Items are packaged in a conscious manner reflecting how we would want to have items delivered to us in the buyer's position. We often re-use boxes and packing materials in an effort to keep shipping costs low for our customers. Handling times may vary, but will ship no later than 72 hours after an order is placed. Any orders not shipped within 72 hours of purchase may still be shipped, and may be refunded in a manner to promote customer satisfaction.